Shipping policy

In most cases, all orders will ship within 1-3 days of placing your order. If you place your order over the weekend (Friday through Sunday), please allow extra time to process your order. This estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout.

We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.

Shipping Methods:

If you would like to receive your order faster than the standard delivery method offered with our free shipping, you may select and pay for another method such as USPS Priority Mail or UPS Air at the time of checkout.

Delivery Times:

Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.

Please note that any shipping times are not guaranteed.

Once an order has shipped we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above. We will also be more than happy to open an investigation for you, but we cannot reship or refund an order that has been shipped. 

Shipping Rates:

All additional shipping methods and rates are listed when you place your order at check out.

In the event that you receive the message, "No shipping rates available for your area", this means that we currently do not ship to the address or location that you have provided. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information. 

Back Orders:

In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for a an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment. 

International Orders:

International shipping delivery times are not guaranteed.

Due to the large number of international shipping locations, we cannot provide estimates on delivery times.

In the event that your international order is returned to us by customs, we will notify you of the status and may attempt to reship your order, or may at our discretion cancel the order and refund your purchase. 

Customs, Duties, & Taxes:

Lions Den Glass is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged Or Missing Products/Order:

In the event that you receive your order and there is product damage, broken bottles, wrong flavors, incorrect nicotine levels, etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to our team, and they will assist you in resolving the problem.

If you have any questions, please contact us at emily@lionsdenglass.com